Privacy Policy

Effective date: 01 March 2026
Website: WaltBray.co.uk
Company: WALTBRAY LIMITED
Company number: 16570492
Registered office: 54 St. James Street, Liverpool, England, L1 0AB

WALTBRAY LIMITED is committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store and protect your personal data when you visit WaltBray.co.uk, contact us, or submit information through our website forms.

1. Who we are

For UK data protection law, WALTBRAY LIMITED is the data controller of the personal information collected through this website. Companies House shows WALTBRAY LIMITED as an active private limited company registered at 54 St. James Street, Liverpool, England, L1 0AB.

If you have any questions about this Privacy Policy or how we use your data, you can contact us at:

Email: enquiries@waltbray.co.uk
Website: WaltBray.co.uk

2. What personal data we collect

We may collect and process the following personal data:

  • Your name

  • Your email address

  • Your phone number

  • Your property address or project address

  • Details of your enquiry

  • Any information you submit through our contact or enquiry forms

  • Any files, photographs or supporting information you send to us by form or email

  • Technical information such as IP address, browser type, device type and website usage data

3. How we collect your data

We collect personal data when:

  • You complete a contact form or submission form on our website

  • You email us directly using Gmail

  • You call us or otherwise communicate with us

  • You browse our website

  • You interact with website features provided through Squarespace

4. How we use your data

We use your personal data to:

  • Respond to your enquiries

  • Assess your request and provide quotations or service information

  • Communicate with you about your enquiry or project

  • Arrange surveys, inspections, appointments or follow-up contact

  • Keep records of customer and enquiry communications

  • Operate, maintain and improve our website and services

  • Protect our business against misuse of the website

  • Comply with legal and regulatory obligations

5. Lawful bases for processing

Under UK GDPR, we rely on one or more of the following lawful bases:

  • Legitimate interests — to respond to enquiries, manage our business communications, and operate and improve our services

  • Contract — where processing is necessary to take steps at your request before entering into a contract, or to perform a contract with you

  • Legal obligation — where we need to comply with legal or regulatory requirements

  • Consent — where required, for example in relation to certain cookies or marketing communications

6. Website forms and Gmail

When you submit your details through a form on our website, that information may be sent to us by email and stored within our business email account using Gmail.

This may include your name, contact details, address details and the contents of your message. We use this information only for legitimate business purposes, including responding to your enquiry and managing any related work.

Please do not send unnecessary sensitive or confidential personal information through website forms or email.

7. Squarespace

Our website is hosted on Squarespace, which may process technical and personal data on our behalf in order to operate the site, host forms, and support website functionality.

Squarespace may also collect certain technical information automatically, such as IP address, device information and browsing activity, as part of website hosting, analytics, security and performance services.

8. Cookies and analytics

Our website may use cookies or similar technologies for essential website functionality and, where enabled, for analytics or performance measurement.

These may include cookies placed by Squarespace or related website tools. You can usually control cookies through your browser settings. If non-essential cookies are used, they should only be activated in line with applicable consent requirements.

You should also publish a separate Cookie Policy or cookie banner if non-essential cookies are active on the site.

9. Who we share your data with

We may share your personal data with trusted third-party service providers where necessary to operate our business and website, including:

  • Squarespace for website hosting and form handling

  • Google / Gmail for email communications and storage

  • Professional advisers or service providers, where reasonably necessary

  • Authorities, regulators or legal bodies where required by law

We do not sell your personal data.

10. International transfers

Some of our service providers may process or store personal data outside the UK. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place in accordance with UK data protection law.

11. How long we keep your data

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Responding to enquiries

  • Managing ongoing communications

  • Providing services

  • Keeping appropriate business and legal records

We may retain enquiry and customer correspondence for a reasonable period in case of follow-up, disputes, compliance, or record-keeping requirements.

12. How we protect your data

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, disclosure or alteration.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

13. Your rights

Under UK data protection law, you may have the right to:

  • Request access to the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data in certain circumstances

  • Request restriction of processing in certain circumstances

  • Object to processing based on legitimate interests

  • Request transfer of your data where applicable

  • Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at: [Insert Gmail address]

14. Complaints

If you have a concern about how we handle your personal data, please contact us first and we will try to resolve it.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.

15. Third-party links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of third-party websites. You should read their privacy policies separately.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.